FAQs

 

MEMBERSHIPS

Monthly

  • All auto-pay memberships are required to have a Credit Card on their Wodify accounts

  • Certain monthly memberships have attendance limitations (i.e. Standard Monthly = 1 class/day. Limited Standard Monthly = 3 classes/week) Please be aware of your attendance limits

  • The Monthly Flex’s 30 classes/month option DOES NOT allow you to carry over any unused classes to following months

  • All Monthly Memberships require 2 Weeks notice before cancelling

  • Cheques for auto-pay must give at least a minimum of 2 months in advance

Packs

  • Each Pack membership have an expiration date ( 10 packs = 6 Months, 20 Packs = 8 months) Normally, the larger the pack, the longer the term.

All Memberships

  • All Monthly Memberships can be put on hold for up to 2 weeks a month.

  • All Memberships are non-refundable and non-transferable

  • Open time is restricted to authorized athletes (Additional fees may apply)

  • OnRamps for Memberships must be completed before joining classes and are required to complete regardless of previous experience


All athletes must reserve their sessions ahead of time using the Wodify application

  • Cancellations for most classes must be done 3 hours prior to the start of their class to avoid late cancellation

  • Cancellations for the early morning classes (6am, 7am and 8am) must be done the prior to 9pm the night before

  • If an emergency comes up within the cancellation time frame, please contact the Academy via phone or email

  • Late cancellation and no shows for classes will result in penalties on memberships

    • $25+tax charge on your account

    • Please ensure to free up your spot if you cannot attend the session,

  • Coaches and crew reserve the right to refuse athletes attendance if the class is full, if overcapacity will be unsafe, if they feel athlete is not ready for program, if the class is already pass the 10 min mark and/or at the coaches discretion.

  • Athletes who are reserved for the session are first priority to attend. If space is available, wait listed athletes and then last minute sign ins can attend the session.

RESERVATIONS, CANCELLATIONS AND SIGNING INTO CLASSES


Open Gym Protocol For A Class-Based Facility

  • Please reserve your spot for open time same as you would for classes. There are limited spots to keep a balanced space for Personal Training clients, open time athletes and coach training

  • During Open Time; since we are a one floor facility, classes and PTs that are also taking place take priority over space and equipment. Check the respective spaces that are designated for Open Time on your Wodify app. Please be respectful to the Coaches with their responsibilities as we share the space as best we can.


Please leave the gym space in a better condition than when you found it

  • Share the gym space, please be courteous to your community especially when multiple classes are in effect

  • The locker room, showers and the bathrooms are all Co-Ed, please be respectful to your fellow athletes. Private changing rooms can be found near the front desk in the locker area.

  • Please ensure that you have cleaned and put back all equipment that you have used for your session

  • No food, animals and headphones in the gym space during classes

  • Keep music volume respectable in the gym space

GENERAL RULES AND GYM ETIQUETTE